You must have online access to your bank account and contact your bank to make sure they allow downloads to QB for your type of Accounts.
Then in QB go to Lists>Chart of Accounts>right click your Bank Account and choose Edit.
Click the online setup.
If you want to download and then import to QB choose IIF or WebConnect or choose QBO if you want to download directly to QB.
or
My choice:
You can go directly to your online account and choose to save the download file and then go to Banking>Online Banking and choose Web Connect to upload the file.
Here are some helpful links
Online modes
http://support.quickbooks.intuit.com/support/pages/inproducthelp/Core/QB2K11/ContentPackage/Services/Online_Bank_Register/olb_ov_modes.html
FAQ
http://support.quickbooks.intuit.com/support/pages/inproducthelp/Core/QB2K11/ContentPackage/Services/Online_Bank_Setup/info_onlinebank.html
Errors
http://support.quickbooks.intuit.com/support/pages/inproducthelp/Core/QB2K11/ContentPackage/Services/Online_Bank_Errors/..%5C..%5C%5CServices%5COnline_Bank_Errors%5Ctshoot_olb_top_items.html
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